We don't like nasty surprises and think our customers expect the same, 

so we have our Terms & Conditions here for everyone to see.

Terms & Conditions

  Under these Terms and Conditions, “Us / We” means Appliance Care. ABN 33 578 553 948

  1. Terms of Payment

Terms are strictly COD, unless a credit facility has been granted by us.

  2. Credit Terms

a.) Credit will only be granted at the sole discretion of our Business, consequent upon the submission of a completed Application for Credit and any credit granted may be revised or withdrawn by us at any time at our sole discretion.

b.) All accounts are payable strictly net 30 days from the date of each invoice.

c.) All sales are made upon the following Terms and Conditions. Our Business reserves the right to withdraw credit facility upon breach by the Customer of any of these terms and conditions. The Customer herein agrees that upon such withdrawal, any and all monies owing on the account become due and payable immediately.

  3. Pricing

a.) Our Business serves the right to vary quoted prices, in accordance with variations in currency exchange rates, Government taxes and charges, import duties, transportation costs and any other cost, tax or charge of a similar nature.

b.) Quoted prices include GST.

c.) All goods are sold ex-warehouse. Freight can be arranged for and on behalf of the Customer, if required. In such a case the goods are at the Customer’s risk from the time they leave the warehouse and, in no circumstances, shall our Business accept any liability in relation to any transport arranged.

  4. Variation of Design

Our Business reserves the right to, at any time, make such alterations to the specifications, design or construction of goods as our Business shall, at its own discretion, deem fit, provided that the goods remain of merchantable quality and, only if the Customer has reasonably made known to us the purposes for which it requires the goods, the goods shall remain sufficient for such purposes.

  5. Title

a.) Title to all goods supplied by us remains with our Business and does not pass to the Customer until payment is made by the Customer for all goods supplied to it by us or one of our approved resellers.

b.) Prior to title to such goods passing to the Customer, the Customer agrees to hold any goods delivered to it by us as a bailee.

c.) Notwithstanding sub paragraphs (a) and (b), the Customer may sell any goods to a third party in the course of business and deliver them to that party, provided that:

(i) where the Customer is paid by that party, the Customer holds the whole of the proceeds of sale on trust for us and

(ii) where the Customer is not paid by that party, the Customer agrees to assign, at the option of our Business, its claim against that party to us upon receiving notice from us that we require such an assignment.

d.) Prior to title in such goods passing to the Customer or the goods being sold to a third party, the Customer agrees to hold such goods as a fiduciary for us.

e.) Prior to title to such goods passing to the Customer or the goods being sold to a third party, the Customer agrees to store those goods in a manner which clearly indicates that title to them remains with us.

f.) Prior to title to such goods passing to the Customer or the goods being sold to a third party, and notwithstanding that the title to such goods remains with us, the Customer agrees to hold the goods at its risk and to indemnify us for all loss or damage to the goods from the time they leave our warehouse to the time when ownership of the goods passes to the Customer.

g.) Prior to title to such goods passing to the Customer or the goods being sold to a third party, the Customer authorizes us to enter upon any premises where the goods are kept and retake possession of the goods where full payment for the goods is not received by the us by the due date.

h.) The provisions of this clause apply notwithstanding that we may have allowed credit to the Customer.

i.) Each of the sub paragraphs of this clause 5 shall be severable with the intent that the remaining sub paragraphs continue to have effect.
 

  6. WARRANTY

             “Warranty Period” means where you use the product for commercial purposes, the period of 6 months from date of purchase.

1. Subject to the terms and conditions set out below we agree to replace the product at our cost, and any additional component supplied with it, purchased by you in Australia from us or from a Authorised Dealer, when the Product does not perform in accordance with our specifications during the Standard Warranty Period from the date of purchase.

2. Proof of purchase (i.e. bill of sale, invoice or purchase receipt) is mandatory and must be presented when requesting service during the Standard Warranty Period.

3. We reserve the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided the original Product or part replaced becomes the property of us. We may replace parts with refurbished parts. Replacement of the Product or a part does not extend or restart the Standard Warranty Period.

4. We, and our Authorised Service Centres may seek reimbursement of any costs incurred by them when the Product is found to be in good working order. ( False warranty claim)

  7. WHAT IS NOT COVERED BY THIS WARRANTY ?

             We will not be liable under this Warranty for:

1. loss or damage caused by power surges or power spikes

2. loss or damage caused by incorrect installation, incorrect wiring and / or incorrect programming / software.

3. loss or damage caused by floods, storms, fire, landslides, etc.

4. any consequential loss

5. any cost relating to damage caused by misuse, vandalism, negligence or failure to maintain the equipment in a proper working order including the provision for adequate ventilation

6. any cost relating to loss or damage resulting from Wear and Tear (i.e.. blown fuse)

7. damage to any host machine and / or installation site which includes but is not limited to any washing machine, dryer, electric BBQ, etc. and any other items deemed to be a host machine and / or installation site.

8. penalties for delays including but not limited to availability of repair and/or replacement parts / units.

9. loss or damage occurring during the DOA Period

10. equipment or items lost, damaged or stolen during transportation or storage

11. existing faults or defects known to the Installer/Reseller prior to the commencement date of the Warranty

12. travel, freight and labour costs for repairs deemed not covered by this Warranty which shall include service

13. where no fault is found, or where a Warranty Holder fails to accept the terms of this agreement.

 8. Goods declaration:

Our products are intended for professional use only (not to be used in a domestic situation).

As such our products must be installed by a qualified technician and / or licensed electrician in accordance with local, legal requirements.. Failure to do so would result in a possible breach of the Australian Standard for electrical equipment.

If in doubt please check with your local authorities.

  We will reserve the right to amend and / or change our terms & conditions without prior notice.